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BEX Products Shipping & Delivery Policy

At BEX Products, we are committed to delivering premium door and cabinet hardware with efficiency, accuracy, and care. The following outlines our shipping and delivery practices to ensure a smooth experience from order to installation.

Lead Times

Stock items are typically processed and shipped within one to three business days from the date of order confirmation. Made-to-order and custom items have varying lead times depending on complexity and production scheduling; most custom orders are fulfilled within three to six days.

Rush Shipping

Expedited shipping options, including overnight and two-day delivery, are available at checkout for most eligible items. For time-sensitive projects, we also offer rush processing on select custom orders upon request. Customers are encouraged to contact our team prior to ordering to confirm availability and applicable fees for rush service.

Shipping Regions

BEX Products ships to all fifty U.S. states, including Alaska and Hawaii. At this time, we do not offer direct international shipping; however, we are happy to coordinate with freight forwarders or export agents on behalf of our customers when needed. Oversized or high-volume orders may require LTL freight shipping, which will be quoted separately at the time of order.

Shipping Methods

We primarily ship via UPS, FedEx, and USPS, selecting the most reliable and cost-effective option based on the size, weight, and destination of each shipment. Freight shipments are handled through trusted LTL carriers for large or palletized orders. Once your order ships, a tracking number will be provided via email for your convenience.

Backorders

In the event that an item is temporarily out of stock, it will be placed on backorder and shipped as soon as inventory becomes available. We will provide estimated restock dates when possible. Customers may choose to have in-stock items shipped immediately or hold the entire order until all items are available.

Delivery Timeframes

Standard ground shipping within the continental United States typically takes between three and seven business days following shipment. Expedited orders usually arrive within one to three business days, depending on the selected service level. Please note that delivery times may vary due to carrier delays, weather, or holidays.

Order Tracking and Communication

Customers will receive a shipping confirmation email with tracking details once the order has shipped. For updates or questions regarding an existing order, our customer service team is available and ready to assist.

Damaged or Lost Shipments

All shipments should be inspected immediately upon delivery. Any claims regarding missing, incorrect, or damaged items must be reported within seven (7) days so we can initiate a resolution promptly.