BEX Products Return Policy
At BEX Products, we are committed to delivering exceptional quality and craftsmanship in our door and cabinet hardware. Your satisfaction is our top priority, and we’re here to ensure your purchase perfectly complements your project. To provide peace of mind, we offer a 120-day return policy on stock items, including a full refund if returned within the first 30 days.
However, due to the custom nature of some of our products, certain items may not be returnable or may incur a restocking fee. To avoid any inconvenience, we encourage you to carefully review the product specifications listed on each item’s product page before placing your order. If a product is subject to a restocking fee, it will be specified in the description.
Please note the following return policy details:
- Standard items: Customers may return stock door or cabinet hardware within 120 days of delivery. A full refund will be issued for items returned in the first 30 days, while returns received between 31 and 120 days may be subject to a 15% - 25% restocking fee.
- Condition of returns: Items must be unused and uninstalled, include all components and hardware, and be returned in their original packaging (no writing or labels on the product packaging). Items showing signs of installation, damage or missing parts will either be refused or assessed up to an 80% handling charge.
- Non-Returnable Items:
The following items are not eligible for return:
- Custom or made-to-order products (including special finishes and split finishes)
- Clearance or final sale items
- Items that have been installed, modified, or show signs of use
- Products returned without original packaging or with missing components
- Bulk orders (unless otherwise approved in writing by BEX Products)
- No-charge samples provided under the BEX Products Sample Program
If you’re unsure whether your item is custom, please contact BEX before placing your order.
We understand that choosing the right hardware is essential, so if you have any questions or need help selecting the right products, our team is ready to assist! You can reach us via email at BEX Products Returns, by phone at (855) 239-3667, or by mail at BEX Products, Inc., 1301 N Broadway #32595, Los Angeles, CA 90012.
Thank you for choosing BEX Products. We’re committed to helping you find the perfect hardware for your project, and we’re always here to support you!
Best regards,
The BEX Products Team
RETURN PROCESS
We are dedicated to offering our customers a simple and efficient return process. Our system is designed for clarity, convenience, and minimal disruption, whether you need an exchange or a refund. Your satisfaction is our top priority, and every step of the return process reflects our commitment to making your experience smooth and hassle-free.
- Return authorization: To start a return, simply click the link below. Once your return is approved, you’ll receive instructions to ship the item back to us.
- Return shipping: Return shipping costs are the responsibility of the customer. If you use our prepaid return label, the cost will be deducted from your refund. Upgraded shipping services are non‑refundable.
- Reporting defects or errors: Inspect your shipment upon receipt and report any damage, shortages, or wrong items within seven (7) days. For defective products or shipping errors, BEX Products will issue a prepaid return label, and no restocking fee will apply.
⚠️ Products returned without prior authorization may be refused or returned to the sender at their expense.
Refunds and Exchanges
- Refunds will be processed back to the original payment method within 14 days after the returned item has been received and inspected. Once the refund or exchange is completed, customers will receive a confirmation email.
- Exchanges are processed as a return plus a new purchase. Placing a new order ensures that the desired replacement is in stock.
Additional terms
- BEX Products reserves the right to refuse returns that do not meet the above conditions or are outside the return period.
- Products returned without prior authorization or with missing parts may be returned to the sender at their expense.
- A re-keying fee may apply if more than five keyed-alike or custom-keyed locks are returned.
- This return policy is governed by the laws of the State of California. BEX Products reserves the right to update this return policy at any time without prior notice.
- For full warranty terms, please visit bexproducts.com/pages/warranty.