BEX Products Limited Warranty Agreement
LIFETIME MECHANICAL WARRANTY
All BEX™ door and cabinet hardware is covered by a Lifetime Limited Mechanical Warranty, ensuring that internal mechanisms are free from defects for as long as the product remains in service. If a component fails under normal residential use, BEX Products will repair or replace it at its discretion. Any replacement product will be a current model of reasonably similar design and finish; it may not match the original exactly, and the replacement is covered only for the remainder of the original warranty period.
10 YEAR FINISH WARRANTY
BEX Products warrants that all factory applied finishes will be free from manufacturing defects for a period of ten (10) years from the date of purchase. If the finish discolors, peels, or tarnishes due to a defect in materials or workmanship, BEX Products will, at its sole discretion, refinish or replace the product. In coastal or high humidity environments, finish performance may vary; therefore, the finish warranty in these settings is limited to one (1) year. Living finishes—such as Unlacquered Brass or Oil Rubbed Bronze—are intentionally designed to patina over time and are excluded from finish warranty coverage.
FULLY TRANSFERABLE
Unlike many competing warranties that end with the original purchaser, these warranties transfer automatically to subsequent homeowners. There are no registration fees or paperwork when the property changes hands. To maintain eligibility, the original proof of purchase or other acceptable documentation must be provided at the time of any warranty claim. Coverage applies from the original date of purchase, not from the date of transfer.
SIMPLE CARE REQUIREMENTS
To maintain your warranty coverage and keep your hardware looking its best, clean with mild soap and water only. Avoid harsh chemicals, abrasives, and metal polishes. Failure to follow care instructions may void warranty coverage.
Legal Terms and Limitations
LIMITATION OF LIABILITY
This Limited Warranty sets forth the maximum liability of BEX Products. IN NO EVENT SHALL BEX PRODUCTS BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, INDIRECT, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THE SALE, INSTALLATION, OR USE OF ITS PRODUCTS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SUCH DAMAGES; THE ABOVE LIMITATION MAY NOT APPLY IN THOSE CASES.
EXCLUSIVE REMEDY
THE SOLE AND EXCLUSIVE REMEDY UNDER THIS WARRANTY IS, AT BEX PRODUCTS’ OPTION, THE REPAIR OR REPLACEMENT OF THE DEFECTIVE PRODUCT OR A REFUND OF THE ORIGINAL PURCHASE PRICE. CUSTOMERS ARE RESPONSIBLE FOR ALL SHIPPING AND HANDLING CHARGES ASSOCIATED WITH RETURNING THE PRODUCT TO BEX PRODUCTS FOR INSPECTION OR REPLACEMENT, AND BEX PRODUCTS DOES NOT REIMBURSE LABOR COSTS FOR REMOVAL OR REINSTALLATION. BEX PRODUCTS’ TOTAL CUMULATIVE LIABILITY SHALL NOT EXCEED THE PURCHASE PRICE OF THE PRODUCT GIVING RISE TO THE CLAIM.
DISCLAIMER OF OTHER WARRANTIES
EXCEPT AS EXPRESSLY STATED HEREIN, BEX PRODUCTS DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WHERE SUCH WARRANTIES CANNOT BE DISCLAIMED, THEY ARE LIMITED IN DURATION TO THE TERM OF THIS EXPRESS WARRANTY.
EXCLUSIONS
This warranty does not cover damage or failure caused by: misuse, abuse, or accidents; improper installation, including by individuals not certified or authorized by BEX Products or its dealers; modification or alteration of the product; exposure to harsh environments or chemicals; normal wear and tear; third-party components, products or accessories; or use in commercial or industrial settings.
FORCE MAJEURE / ACTS OF GOD
BEX PRODUCTS IS NOT LIABLE FOR DAMAGE, FAILURE OR LOSS CAUSED BY EVENTS BEYOND ITS REASONABLE CONTROL, INCLUDING BUT NOT LIMITED TO ACTS OF GOD, NATURAL DISASTERS, EARTHQUAKES, FLOODS, POWER OUTAGES, WARS, RIOTS, TERRORISM, LABOR DISPUTES OR OTHER FORCE MAJEURE EVENTS. SUCH EVENTS DO NOT CONSTITUTE A BREACH OF WARRANTY AND DO NOT EXTEND OR RESTART THE WARRANTY PERIOD.
SUITABILITY AND COMPLIANCE
The purchaser is responsible for determining that BEX™ products are suitable for their intended use and comply with all applicable building codes, standards and regulations. BEX Products disclaims liability for any loss or damage arising from improper selection, installation or use of its products, or from the performance of third-party components or hardware used in conjunction with BEX™ products.
PROMPT NOTICE OF CLAIM
You must notify BEX Products in writing of any defect or other claim covered by this warranty within ninety (90) days of the date the defect is discovered. Claims for which BEX Products does not receive notice within this period are barred. Timely notice allows BEX Products to investigate and address issues promptly and limits extended liability.
TRANSFERABILITY AND ENTIRE AGREEMENT
The Lifetime Mechanical and 10 Year Finish Warranties are fully transferable. This document constitutes the entire warranty agreement between BEX Products and the purchaser and may only be modified in writing by an authorized BEX Products representative.
RIGHT TO REVISE WARRANTY
BEX Products reserves the right to revise or discontinue this warranty at any time. Any such revision will apply only to products purchased after the effective date of the revision; products purchased prior to that date remain covered under the warranty terms in effect at the time of purchase.
HOW TO MAKE A CLAIM
To initiate a warranty claim, please contact the retailer from whom the defective product was purchased. If assistance is needed, please contact BEX Products Customer Service at:
Please include proof of purchase, photos of the issue, and a description of the problem.
GOVERNING LAW AND SEVERABILITY
THIS WARRANTY SHALL BE GOVERNED BY THE LAWS OF THE STATE OF CALIFORNIA, WITHOUT REGARD TO ITS CONFLICT OF LAW PRINCIPLES. ANY DISPUTE ARISING UNDER OR IN CONNECTION WITH THIS WARRANTY SHALL BE ADJUDICATED EXCLUSIVELY IN THE COURTS LOCATED IN CALIFORNIA. IF ANY PROVISION OF THIS WARRANTY IS HELD TO BE INVALID OR UNENFORCEABLE, THE REMAINING PROVISIONS SHALL REMAIN IN FULL FORCE AND EFFECT.