Need help?
Frequently Asked Questions
ORDERING,SHIPPING & PAYMENTS
No, need to….Lifetime warranty?
All orders ship out from our Warehouse within 2 Business days. The time it takes to
arrive to you is dependent on what US state you live and which delivery method
was selected during ordering.
(TBD)
We ship anywhere in the Continental US (Excluding Alaska, Hawaii and Puerto Rico)
Our warehouse we ship from is located in Los Angeles, CA
For online purchases, we take all major Credit Cards (VISA, AMEX, Discover and
MasterCard).
Unfortunately, No. We do not match prices from various online or retail stores.
Returns
Yes, all orders have a 30 day return policy (starting from the day your items were
delivered to you). For more details on our Return Policy, click HERE.
Products
Yes, all our products carry a Limited-Lifetime Manufacturer Warranty. For more
details on our Warranty Information, click HERE.
Yes, our door hardware fit into a standard American-style
tubular door prep. If you are replacing existing sets, then your door preps
will most likely be correct for our Lever/Knobsets. Just determine the backset and you're ready to order.
Yes, our door hardware products fit standard door prep sizes.
Yes, all products do come supplied with all the needed installation/mounting
hardware. However, you will still need to have the proper tools (for example;
Screwdriver) on hand for actual installation.
